MIKE'S SERVICE CENTRE HAS MOVED TO A NEW LOCATION IN THE RICHMOND AREA

Due to City of Ottawa zoning regulations, Mike's Service Centre will be relocating. We would like to thank all of our customers for their patience and understanding during this time. We look forward to serving you at our

NEW LOCATION

2639 Pollock Road (view map)
Richmond
Just 8kms from Richmond Centre

NOTE: Our phone number remains the same.

Mike Kilby
Owner/Operator
613-838-3524
www.mikesservicecentre.com
 
automotive service center - Mike's Service Centre
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automotive service center - Mike's Service Centre

Mike's Service Centre is proud of our membership in these professional associations.

 Better Business Bureau of Eastern Ontario and Outaouais Automotive Aftermarket Retailers Association CARS Institute Canadian Independent Federation of Business

We are a Licenced DOT Safety Inspection Station. We are also an authorized repair facility for Global Warranty, Lubrico Warranty, PHH Warranty, TransportAction, G.E. Capital Maintenance, and Coast to Coast Warranty Services.

How it all began
In 1979 a first year apprentice named Mike Kilby began working in the village of Richmond at what was then, Brennan's Esso. A desire to provide more extensive service propelled Mike to go it alone and open Mike's Service Centre on 4 Murray Street. Two subsequent relocations that has outlasted every other local shop, you find us now at 6104 Perth Street, the best equipped repair facility within Richmond and the surrounding area....

Established in 1983, Mike's Service Centre is a modern, professional, 8 bay automotive repair facility providing 6 day per week service to all makes of domestic and foreign automobiles, including high performance alterations and accessory sales & service.

As of November 1, 2001 we have added a PREMIUM MUFFLER FRANCHISE Click to view custom muffler to our facility. We offer a LIFETIME SYSTEM WARRANTY on ALL exhaust components from mufflers, to pipes and even clamps! The systems are available aluminized, stainless steel and or custom!. PREMIUM MUFFLER is Nation wide and our pricing and total system warranty will give Speedy or Midas quite a run for their money!

We also provide additional service to heavy trucks, trailers and farm specialty equipment. Click to view image

In more recent years a service specialty has developed for recreational vehicle work, be it mechanical repairs, safety inspections or that bizarre little MacGyver job.

With highly qualified technicians that know you, your vehicle and an over-all labour rate of 70.00 per hour many find us a welcome alternative to the dealerships.

To further complete our facility we have our own local and 24 hour Towing Services, Seasonal Storage and the infamous Mike's Service Centre cream puff loaners!


No lofty proclamations for us.... We're still here, we do good, honest, competitively priced work and we'd like to be the place you go to fix your stuff !

ATTENTION TO ALL PROSPECTIVE CUSTOMERS OF MIKE'S SERVICE CENTRE

"This fall my wife and I finished a three month 11,000 mile / 17,700km motor home trip across Canada from British Columbia to Nova Scotia, down the east coast of the US, across the deep south and up the west coast to our home in Lakewood, Washington, USA. We saw and enjoyed meeting many people of various walks of life and cultures. It was trouble free but for a generator oil sensor malfunction that occurred while we were in Ottawa. What would be considered and unpleasant event, on a trip like that, turned out to be one of the best memories.

We were in a strange place, but after looking in the phone book I called an RV repair shop that told me they sent all their generator repairs to Mike's Service Centre and it was "the place to go". I called them and was told they could do the work the next morning. I then asked if I could park my 34 foot motor home near their shop overnight so I could be there first thing in the morning. I was told, " yes and you can park it in our yard. It will be very secure because we lock the gate at night and we will also hook you up to electricity." That was great because then we could have power and watch TV even if our generator wasn't working. Things were looking up.

As the shop closed we were getting settled and Mike's wife Anne came by with a set of keys. She said there was a car parked outside the fence and we could use it if we wanted to go to dinner or the store. I said "Thank you, it is very thoughtful and generous of you, but it isn't necessary, we are all settled for the evening." To which she replied, "Well OK, but I'd feel better if you'd just take them anyway." How could you turn down an offer like that?

That level of customer service continued the next day until our generator was working again (as it has worked ever since). We had the opportunity to watch the professionalism of all the mechanics as they worked in the shop the next morning. How the repair of our unit was performed, and that of the other customers, clearly showed they took tremendous pride in their work.

What started out as a major irritation turned out to be a wonderfully reassuring experience. We saw workers who gave you a skillful days work for a days pay and a young couple managing a well run business, raising a family, paying their taxes and contributing to the betterment of society and their country. With people like that Canada is in good hands. It warms the heart.

In this office there is a sign that says, "If you're unhappy with our work tell us. If you are happy tell your friends." We have told our friends, however, not many of them are likely to have a generator problem in Ottawa. So, if you came in here with a problem and these people said they can fix it, rest assured they can....in a timely manner....with excellence...and at a fair price.

With appreciation and sincere regards,"
Don and Darlene Ellingson

"Mike, you were busy when I went into the garage to pick up my car yesterday so I didn't get a chance to thank you for the repairs performed on my car over the last couple of days. I checked over the bill when I got home, and you were very generous concerning labour for the extra work performed after the head gasket. The Rad, Starter, Water Pump, Tune Up, etc. I imagined must have taken more than an extra couple of hours, so thanks.....the car runs like a top again."
Mark
(email, Jan. 16, 2003)

"As a retired lady who depends very much on her car, I want to thank Mike and Doug for their fine work over the last 11 years on my '89 Chevy Barretta. My car has made the trip south to Florida 3 times and once again I am heading off to the sunny south, for the month of February. I have been getting the car maintained, only at Mike's and have always been treated with respect and honesty, I have never felt like I was being taken advantage of, or "ripped off". Mike always shows me the parts that were fixed and always explains clearly to me, what work has to be done and why. Thanks again"
Lois Bain, Richmond

"I'm not sure if you will even remember me, but last July 12th you helped me immensely. I was using my coach on a funeral at the Anglican Church in Richmond. An electrical problem occurred in the vehicle and the fan would not shut off, which in turn wore down the battery. The other funeral director, Lee Cummings and I were both frustrated.

We called you and you responded so quickly. You were so efficient and had the funeral coach started before I knew it. I'm sure the family never even knew what had gone on behind the scenes. We were able to carry on to the Cemetery and complete the burial.

You did not charge me a cent for my catastrophe! You had so much compassion for a family in their time of need. May the Lord bless your business.

As Christmas approaches I've been reflecting on the past year and the many kindness' shown to me. Yours was a very special one and meant so much to me. It will always be remembered."
Bonnie Parker, Director/Owner
Parker Funeral Home Ltd., Morrisburg, Ontario

"Since moving to British Columbia a number of years ago, I have yet to find an Auto Service Centre I feel I can trust the way in which I trusted Mike's Service Centre. While in Richmond, Mike's was the place I always had both my personal and business vehicles serviced. Since moving to BC I have been glad to be able to still use his services as he recently provided some helpful information regarding a second-hand vechicle I was purchasing. (Consulting?!! - Maybe another service area for you to provide to your 'out of town customers'). Thank you Mike"
John Philpott, BC

Mike Kilby:
Owner / Chief Licenced Inter-provincial Automotive and Coach / Trailer Technician. 18 years experience, including specialty training for Propane Conversion and Repair, Air Conditioning, Environmental Management, Automotive Computer Applications, Driveability and Automotive Diagnostic Service.

Additional Automotive Background: CASC Production Racing Association Driver / B Class Production Dry Track Racer of modified Honda Civic / Licenced Canadian High Performance Racing School Instructor / Deputy Scrutineer for ASN Canada re: Professional Canadian Endurance Racing in the 1992, 93, 94 Michelin Enduro Series / ASN Canada Licenced Pace Car Driver for Moosehead Halifax Grand Prix for 1993, 94 and 95 / Pit Crew for C. J. Motorsport Porsche Team during 1998 Rolex 24 Hour Endurance Race at Daytona International Speedway; Daytona Beach, Florida.Department: Car Care Course: 1994 to 1997 Part Time Instructor for Algonquin Applied Arts & Technology Continuing Education.